Terms and Conditions

By a) enrolling a dog with or b) permitting a dog to attend or c) accepting the Services of Keltic Kymber Dog Training and its team, the Client is deemed to have accepted these Terms and Conditions.

Training Sessions 

1. Our 1:1 Training Sessions last up to 1 hour from arrival to departure,      however, we base our sessions on quality rather than on the time allotted
   
    
2. With your agreement during a session, you/your family and your      puppy or dog may be photographed and/or videoed for research, training      progress, and for upload onto Keltic Kymber Dog      Trainings website,      Facebook and Instagram feeds. Please advise us if you DO NOT agree to this      material being used for this purpose.
3. While no guarantee can be made regarding individual results      achieved by attending and/or participating in Training      Classes, Sessions, Programs or Packages, Keltic      Kymber Dog Training can guarantee the service that you receive. Results depend upon      many factors, including (but not limited to); the dog’s behaviour, breed      or characteristics, the dog’s previous history, effective management, the      Client’s training ability and the Client’s commitment. 

Training Policy

1. By enrolling a dog in Training with Keltic      Kymber Dog Training, the client is deemed to have read and accepted the Training      Policy. If a client, at any time, is found to break any clauses in the      Training Policy, Keltic Kymber Dog      Training     reserves the right to cancel any packages,      sessions or classes without refund. 

Health & Behaviour

1. The Client has explicitly confirmed that they have made full and      frank disclosure of any characteristic, trait or behavioural history that      might make their dog unsuitable for training      sessions, classes or programs. Please do not knowingly book a dog that shows aggression or      nervousness onto training classes. Please contact us if you are not sure      whether a class is suitable for your dog.
   
    
2. Should the Client’s puppy or dog be deemed to be unsuitable for      any class or program, Keltic Kymber Dog      Training     reserves the right to cancel the booking indefinitely, with immediate      effect.
   
    
3. The Client takes full responsibility for their dog/s behaviour at      all times, including when off-lead and in public spaces.
   
    
4. To ensure a safe and responsible dynamic, Females in season      generally cannot attend classes or group program/s for at least 4 weeks. Where an online class is available, Keltic Kymber Dog Training will ensure that females in season      are able to attend online to avoid disruption to training. Owners are      encouraged to come along to the sessions without their dog to observe the      others in class and continue the training at home. If attendance with out      the dog is not possible and no online training is available then a credit      will be offered for the next available course.
   
    
5. The Client agrees to ensure that their dog/s will be kept up to      date on all vaccinations, de-worming and de-fleaing.
   
    
6. If fleas, ticks or lice are noticed on the Client’s dog, the      Client will receive immediate communication to seek advice from their vet      and will be asked to leave classes if isolation is not possible.
   
    
7. In any situation where dogs are in close contact with each other,      there is some risk of the transferal of infectious diseases, including      kennel cough, and this is the case with bringing your dog(s) to a group      class. Vaccinations reduce, but do not eliminate, the risk of infection.      Therefore, by attending classes you understand the risk and in the event      of your dog becoming ill, cannot undertake a claim against Keltic Kymber Dog Training
   
    
8. The Client agrees that Keltic      Kymber Dog Training cannot be held liable for accident, death or injury to their dog      during training sessions, classes or programs.

Payment, Bookings & Cancellation

1. Payment for your selected package is required in advance of your      first session and within 7 days OR the date specified on the invoice.
   
    
2. We require a minimum of 2      hours cancellation      notice for 121 sessions. For no notice of cancellations or non-appearance,      the full rate will be charged.
   
    
3. If you cancel a booking within 48      hours of making      payment, you will receive a refund minus a processing/admin fee of £10. However,      if you are unable to make the course you have booked and give notice      before the start date but after the initial 48hours an offer to transfer      to the next course or 121 sessions will be given.
   
    
4. Refunds will not be made in any circumstances if you have been      given access to online program materials.
   
    
5. Whilst we strive to avoid changes and cancellations of your      sessions, Keltic Kymber Dog Training reserves the right to cancel or      change an appointment at any time by notice with immediate effect. Your      session will be rescheduled at the next available opportunity, or a refund      issued if this is not possible.
   
    
6. All sessions contained within a training package must be      taken within 6 months from the booking date. There will be no refunds, or      partial refunds, for expired sessions.
   
    
7. There will be no roll-ons for non-attendance or refunds issued      for classes missed by the Client during a Class Course. Therefore, if the      Client does not attend with their dog for any reason, for example, due to      holiday or sickness, the class fee is still payable in full.
8. If you cancel a package of 121 sessions after the 1st     session it will be charged at the 1 hr rate of £45 and a £10 admin fee for      the refund will also be charged and then the remaining amount refunded. You      will not get the session at the package rate as that is why they are packages.      E.g if you book 4 sessions for £100 and cancel after 1 you will only receive      a £45 refund that is charging the session at £45 refunding £55 minus a £10      admin fee. These refunds will only be made if both client and Keltic Kymber      Dog Training agree that the sessions should discontinue.
   
    
9. The preferred method of payment is BACS,      Cheques are also accepted but must have time to clear before the course’s      start date.
10. If you, with Keltic Kymber Dog      Training discretion,      have been offered to spread the payments for a product/service      over      multiple instalments then you are liable for, and committed to, making ALL      the instalment payments. You cannot cancel or walk away with instalment      payments outstanding.
    
     
11. The Client shall pay all amounts due in full without any set-off,      counterclaim, deduction or withholding (except for any deduction or      withholding required by law). Keltic Kymber Dog      Training may      at any time, without limiting its other rights or remedies, set off any      amount owing to it by the Client against any amount payable by Keltic Kymber Dog Training to the Client.
    
     
12. On cancellation for any reason, the Client shall immediately pay      to Keltic Kymber Dog Training all of the outstanding unpaid      invoices and interest and, in respect of services supplied but for which      no invoice has been submitted, Keltic Kymber Dog      Training shall      submit an invoice, which shall be payable by the Client immediately on      receipt.

A Full copy of the terms is available on request.